Contact support
For help with MackSims apps and beta products, email support@macksims.com.
What to include
Include the app name, device model, operating system, browser or app version, build/version number if visible, what you expected, what happened, steps to reproduce it, screenshots or screen recordings, and whether the issue is low, medium, high, or blocking severity.
External beta testing
Official hub: macksims.com/beta. Use the beta signup form for the shared external tester list (web, TestFlight, Google Play). Or email feedback@macksims.com.
Feedback
Product feedback, tester notes, and beta comments can be sent to feedback@macksims.com.
Privacy and deletion
For privacy or deletion requests, contact privacy@macksims.com or support@macksims.com. See our account deletion page for step-by-step instructions.